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Most of us have been there – you make a purchase decision based upon a rebate offer, diligently provide the required information and send in the appropriate forms in a timely fashion, and then, 8 long weeks later, you receive the dreaded form letter disallowing your submission. This happens to consumers so often, in every industry, that it’s almost become a cliché.
I haven’t been able to figure out a rhyme or reason for inappropriate rebate rejections; it truly seems to be random. This theory was tested last year when I updated three of our family cell phones and submitted the same rebate offer for all three of them.
After studiously scanning the rebate instructions including the fine print, I made a point of requesting individual receipts so as to have the coveted “original receipt” to attach with each offer. I photocopied each rebate submission with pertinent attachments and then mailed the rebates in individual envelopes and the waiting process began.
Eight weeks later – you guessed it; two of the rebates were honored with no problem and one of them was rejected because “I” had supposedly failed somewhere in the rebate process. In the end, I did receive the third rebate but only after investing time and energy in the mystery rejection to get the job done.
My personal theory had been proven – the rebate wheel of fortune can be exactly that…a game of chance.
That’s just one of the many reasons I’m so happy that Dr. Castillo created the VIP program to reward patient loyalty at Cosmetic Plastic Surgery. No forms to fill out, no fear of rejected submissions or the need to wait 8 weeks to be compensated – just a generous, dependable, instantaneous monetary reward in appreciation of the trust that our patients continually place in Dr. Castillo and our practice.
Of course, that doesn’t mean that our patients don’t also benefit from the various rebate programs sometimes offered by a product manufacturer – but it does mean that our patients can depend on cost-effective, affordable treatments that help us all to look and feel our best. While we have no control over the rebates offered by someone else, we do our very best to offer our patients every monetary consideration.
We truly appreciate our patients and the confidence that they place in us. So, if you’re not a member of Dr. Castillo’s VIP Program, why not give us a call and we’ll be happy to
discuss the program details, its benefits, and how you can qualify.
Roena Hensler, Office Corrdinator
G. D. Castillo, MD, FACS
COSMETIC PLASTIC SURGERY